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🟠 Analyze your customer calls with ChatGPT (all small businesses should do this)

🟠 Analyze your customer calls with ChatGPT (all small businesses should do this)

Using ChatGPT to analyze incoming, hiring offshore sales talent, and simplifying your SMB

Ben Tiggelaar
October 30, 2023

The SMB Scoop is the newsletter to help you find, buy, operate, and invest in cash flowing small businesses.

3 amazing tweets this week. I’m amazed at the content and free value these folks put out publicly.

1. Using ChatGPT to do call analysis to make a customer service rep hiring decision

What does analyzing 10K+ calls in 2 hours with ChatGPT show you as a small business owner? Let's dive in.
At @MatznerJon's suggestion (and with @StrongpointRich's assistance), I uploaded our @dialpad call logs into ChatGPT for the past 365 days to see what we could learn.
This… twitter.com/i/web/status/1…
— GuessworkInvesting (@guessworkinvest)
9:45 PM • Oct 23, 2023

2. How to hire offshore sales development representatives to build ARR in a commercial cleaning business. This is brilliant:

We added $384,000 ARR to our pipeline in October. (We won’t close all that).
But it was a big step for our B2B facilities service business.
Here’s how we did it:
🔙 Background:
We hired offshore SDR’s. These SDR’s would be selling services that are married with long term… twitter.com/i/web/status/1…
— Chris Munn (@chrisxmunn)
1:16 PM • Oct 30, 2023

3. Simply, simplify, simplify. Over time complexity increases at small businesses for no reason, adding waste

The best way to turnaround an underperforming business is to delete stuff:
- people
- projects
- products
- customers
Think of it like an inverse Pareto principle.
80% of the shit and noise will be caused by 20% of the customers, people, projects, products and customers.
It’s… twitter.com/i/web/status/1…
— The Secret CFO (@SecretCFO)
12:57 PM • Oct 29, 2023

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Ben Tiggelaar

Things I’m currently working on: www.bardocapital.com, www.smbjunction.com, [acquisition made in June 2023 to be announced…]